01
Reservation and rental period
Request and confirmation
Adding a piece to your wardrobe or submitting a reservation request does not guarantee availability. A reservation is confirmed only after Riwaaz And Rituals verifies the exact physical set, confirms the commercial terms in writing and receives the stated payment.
Standard three-day window
The standard rental period is three days: Day 1 is delivery or pickup, Day 2 is the event day, and Day 3 is return. The complete set must be returned or handed to the agreed courier by 12:00 PM on Day 3.
Late return
A daily late fee, disclosed in writing before payment, applies to delayed returns unless an extension was approved in writing before the deadline.
02
Rental fee, payment and refundable security
Booking payment
The agreed rental fee must be paid in full to confirm the booking slot. A refundable security deposit, stated for the selected set, must also be paid before the dates are locked. Standard doorstep delivery and pickup across Delhi/NCR, styling, packaging and cleaning are included. Any separately agreed charge for other locations or special arrangements is disclosed before payment.
Security-deposit refund
The security-deposit refund is initiated by UPI or bank transfer within 24 hours after the complete returned set passes inspection. Actual credit time may depend on the customer’s bank or UPI provider.
Inspection and deductions
Any proposed deduction is supported by the item checklist, packing or unboxing evidence, and the relevant condition record. Repair, missing-component or replacement costs are explained before the balance is settled.
03
Cancellation and rescheduling
Cancellation
The advance booking fee is non-refundable when cancellation is made fewer than seven days before the scheduled event date. Any different product-specific condition will be disclosed in writing before payment.
Rescheduling
A date change must be requested at least seven days in advance and remains subject to the exact set’s availability. A new date is not confirmed until accepted by Riwaaz And Rituals in writing.
04
Unboxing, return, damage and care
Mandatory receiving video
The renter must record one continuous, unedited video from before opening the parcel or box until the full jewellery set and every included component are visible. Transit-damage or missing-item claims can be assessed only when supported by this video and reported promptly before the jewellery is worn.
Mandatory return-packing video
The renter must record one continuous video showing every component being placed safely back into the supplied packaging before return handover. This becomes part of the return condition record.
Acceptable wear and material damage
A missing micro-stone smaller than 2 mm or a loose or broken adjustable neck thread (dori) does not attract a penalty. Broken or permanently bent components, missing major stones, deep cosmetic staining or other material damage may result in the documented repair cost being deducted from the security deposit.
Loss, theft or damage beyond repair
If a complete set or component is lost, stolen or damaged beyond repair while in the renter’s care, the renter is responsible for the remaining replacement value disclosed for the reservation.
Chemicals and cleaning
Do not spray perfume, hairspray, deodorant or alcohol-based sanitiser directly on the jewellery. Do not wash it with water or use liquid cleaners. If necessary, wipe it very gently with a clean, completely dry microfibre or cotton cloth. Do not alter the set or arrange third-party repair.
05
Delivery, serviceability and responsible use
Riwaaz And Rituals is based in Delhi NCR. Pan-India requests are considered subject to serviceability, the chosen set’s availability and an agreed delivery and return plan. The customer is responsible for providing a complete and accurate address and remaining available for the agreed handover.
The jewellery is for the named renter and occasion only. It may not be sub-rented, pledged, sold, materially altered or taken outside the confirmed service area without written approval.
06
Privacy and consent
Information collected
A reservation request may collect the customer’s name, phone number, email address, event date and type, role, delivery or pickup address, city, pincode, budget, service preference, styling notes and selected products.
How it is used
We use this information to respond, check availability and serviceability, style the requested edit, prepare a quote, manage the reservation, communicate about payment and fulfilment, prevent misuse and maintain necessary business records. We do not sell personal information.
Choices
For an eligible access, correction, deletion or consent request, contact info@riwaazandrituals.com. Some information may need to be retained for an active reservation, security, dispute resolution or applicable legal obligations.
07
Contact
Riwaaz And Rituals Client Care
Based in Delhi NCR · Pan-India requests considered subject to serviceability.
info@riwaazandrituals.com
+91 93190 01520
WhatsApp Client Care
Please include your reservation reference in any booking, return, refund or condition-related communication.